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Steve

Two types of KPIs

When you think about Key Performance Indicators (KPIs), what comes to mind? If you’re like most people, you think of metrics that matter to your

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Serving is selling

I recently struck up a conversation with my insurance agent, Kevin, about the link between customer service and sales. We both agreed that the line

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The cost of efficiency

I recently called a local fence company to inquire about replacing the fence on the western side of my yard. Although I called during business

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Exercise enthusiasm!

Much is said about a company’s responsibility to create an environment that fosters an engaged workforce, one in which employees are fully involved and enthusiastic.

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