Customer service is the new selling
The days of the boorish salesman portrayed in the 1992 film Glengarry Glen Ross – where the mantra “Coffee’s for closers” was used to both
May 16, 2016
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Keep working for the referral
I know a successful Denver web designer whose mantra is: “Keep working for the referral.” In other words, even after he gets the business, he
August 11, 2014
Buyer’s remorse and loyalty don’t mix
I can think of a lot of feelings you’d like your customers to have following a purchase. Remorse isn’t one of them. Buyer’s remorse is
April 23, 2010
Customer-unfriendly policies
I recently stayed at a full-service hotel in Scottsdale, AZ that offered a nice workout facility with treadmills and stationary bikes that faced a set
June 15, 2009
