The real purpose of a business
After a recent presentation where I emphasized the importance of employees being aware of their purpose – their highest priority – at work (which, for
After a recent presentation where I emphasized the importance of employees being aware of their purpose – their highest priority – at work (which, for
I used to work for a general manager who was critical of our hotel’s food and beverage director because he had a reputation for rolling-up
Do you pay attention to the greetings and farewells you receive as a customer? I do. Here are a few that I’ve received lately: Last
Years ago, while attending a 7 Habits of Highly Effective People seminar in New York City, I listened as our facilitator, Dr. Larry Kokkelenberg, stated
Too often operators recognize employees for the job they do with processes rather than customers. I recall hearing a perfect example of this from a
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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