Digitize to Personalize
Today’s blog post is the last in a series related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20,
March 29, 2024
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Know thy customer
I recently received a review copy of The American Retail Value Proposition: Crafting Unique Experiences At Compelling Prices by Kyle B. Murray. Among other gems,
October 20, 2016
Outliers are interesting
A blog reader recently shared this story: My family recently moved, but our kitchen was not completely finished. Making meals was difficult so we ordered
November 16, 2012
Insider information
Last Wednesday, I learned that a friend of mine was traveling from California to Marriott’s Marco Island Florida Resort & Spa to attend a coaching
February 25, 2011
Pale ale for sale?
Earlier this year I stayed in a New York City hotel where I was scheduled to deliver a presentation on customer service. Shortly before my
September 23, 2010
The best employees make it happen
What sort of response do you get from service providers when you share a preference that’s outside of the norm? Perhaps you prefer to have
May 30, 2010
Respond (don’t just react) to critical customer feedback
I spent a fair amount of time last month on TripAdvisor, Hotels.com, Yelp, and other websites offering hotel reviews. A majority of those reviews were
February 9, 2010
