Tampering masks true performance
Last week, I placed an order for a case of wine that shipped via FedEx Home Delivery® on Nov. 25th. On Nov. 28th I received
December 4, 2020
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The ultimate customer service KPI?
Yesterday I was asked for my opinion about which key performance indicator (KPI) was the most important. I think if you ask five different people
May 3, 2016
