Be nice

A few years ago, I was seated in the boarding area at Dulles International Airport awaiting my fate as a standby passenger on the last

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Power to the people

It’s a shame when service-based organizations use safety, liability, and policy as justification for delivering average customer service. “Your safety is our highest priority” is

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Fat bill at Fatburger

Have you met anyone who enjoys being nickel-and-dimed? Do you know anyone who embraces unexpected add-on charges? Of course not. That’s because these business practices

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