Good timber

According to a study by J.D. Power and Associates, when a hotel guest’s problem is resolved perfectly, it results in overall satisfaction averaging 80.7, compared

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Your opinion matters

Is it me or do you find that merchants are constantly asking you to “take five minutes” and “tell us how we’re doing” by responding

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Service Elevated!

Over the years, I’ve had conversations with hundreds of frontline employees in the service industry. All of these employees were passionate about something but, more

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