Squeaky clean follow up
Last week, I brought my car into Car Wash Express to remove the window paint my son had used over the weekend to decorate the
Last week, I brought my car into Car Wash Express to remove the window paint my son had used over the weekend to decorate the
Years ago, I sat next to an executive on a flight home to Denver. When he learned that I worked for Marriott, he mentioned that
This post is the sixth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
Yesterday, I received the message below in an email from a blog reader: Ever since I passed your blog to my store manager… I have
This post is the third in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
According to a study by J.D. Power and Associates, when a hotel guest’s problem is resolved perfectly, it results in overall satisfaction averaging 80.7, compared
Remember the Aesop’s Fable, The Goose with the Golden Eggs? A man and his wife had the good fortune to own a goose that laid
Is it me or do you find that merchants are constantly asking you to “take five minutes” and “tell us how we’re doing” by responding
Yesterday I went to my local King Soopers to buy the last few ingredients for our Cinco de Mayo celebration. As I was awaiting check-out
Proudly sharing Steve’s vision of delighting customers: Digital Opera
The Revelation Conversation is Here!