Aristotle was right
This is the third post in a series that will explore a set of questions I received from participants during a webinar on the topic
This is the third post in a series that will explore a set of questions I received from participants during a webinar on the topic
A story broke last week about the customer backlash against Maker’s Mark after the bourbon maker announced that, in order to stretch its supply to
On Monday of this week I attempted to return a Price Pfister kitchen faucet purchased last year to Lowe’s Home Improvement store. The cashier, Karen,
A blog reader recently shared this story: My family recently moved, but our kitchen was not completely finished. Making meals was difficult so we ordered
This post is the ninth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
In his book, Customer Centricity: What It Is, What It Isn’t, and Why It Matters, Peter Fader, Professor of Marketing at the Wharton School of
Last week, I brought my car into Car Wash Express to remove the window paint my son had used over the weekend to decorate the
Years ago, I sat next to an executive on a flight home to Denver. When he learned that I worked for Marriott, he mentioned that
This post is the sixth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
Proudly sharing Steve’s vision of delighting customers: Digital Opera
The Revelation Conversation is Here!