Increase your customer service strength
I recently received a delivery of a weightlifting system by a local fitness equipment company. I met the delivery truck in my driveway and gave
August 23, 2021
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Always prepare the soil before planting seeds
A colleague recently asked for my opinion regarding the skills that customer service representatives (CSRs) need the most help with. I qualified my response by
July 8, 2016
A line in the sand
In 168 BC the Greek ruler, Antiochus led an attack on Egypt. Before reaching Alexandria, his path was blocked by a Roman envoy who delivered
June 5, 2015
Be a nation!
While directing the 1956 epic film The Ten Commandments, Cecil B. DeMille challenged a large group of extras portraying the Israelites to energize their performance,
December 27, 2012
I’m listening…
Years ago, I sat next to an executive on a flight home to Denver. When he learned that I worked for Marriott, he mentioned that
October 27, 2011
