The power of the frontline
My family and I stopped by the mall last week to pick up some last-minute items for my 13-year-old’s summer camp in New Mexico. We
My family and I stopped by the mall last week to pick up some last-minute items for my 13-year-old’s summer camp in New Mexico. We
In 2011, I worked with a hotel general manager, Victor, in Boston. One observation he made was that, although his staff was friendly, there were
While directing the 1956 epic film The Ten Commandments, Cecil B. DeMille challenged a large group of extras portraying the Israelites to energize their performance,
Because of my work in the field of hospitality, I read quite a few books on the topic of customer service and thanks to great
Thanks to all of you who participated in this year’s survey! The unique perspectives shared in the survey feedback and analysis produced some interesting results.
Proudly sharing Steve’s vision of delighting customers: Digital Opera
The Revelation Conversation is Here!