Inspiring initiative

Two weeks ago we received a late spring snowstorm that left several inches of snow on our back deck. Because my teenage son was hosting

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The Commitment Quadrant

Over three decades of working in training and development has taught me, among other things, that many managers are skeptical about the return on investment

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The problem with perfection

Customer satisfaction surveys are carefully constructed by instructional designers who labor over details such as the exact wording, number, and sequence of questions, and the

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