Southwest Airlines crowned the best customer service provider
Earlier today I received this note from a friend, Evan Crist, and just had to share: We were traveling from Denver to Phoenix for some
April 1, 2010
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What my two-year-old taught me about customer service
Earlier this evening, between dinner and dessert, my two-year-old son began singing the ABCs Song from his high chair. Not once, but again and again
October 23, 2009
Customers associate authentic enthusiasm with memorable service
Let’s do a word association. You know how these work: I’ll name a word and you, off the top of your head, identify a set
May 8, 2009
How Mr. Sunshine defeated Mr. Grumpy Pants
Earlier today I brought three of my children, ages 3, 5, and 7, to the dentist. We’ve been going to the same pediatric dentistry office
October 14, 2008
Enthusiasm @ Work!
Have you ever heard the phrase, “If you love what you do, you’ll never have to work a day in your life!”? Do you agree
April 30, 2008
