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What my two-year-old taught me about customer service

Earlier this evening, between dinner and dessert, my two-year-old son began singing the ABCs Song from his high chair. Not once, but again and again as he was cheered on by his siblings and me each time after completing the song’s finale: “…Next time won’t you sing with meeeee?” His

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How Mr. Sunshine defeated Mr. Grumpy Pants

Earlier today I brought three of my children, ages 3, 5, and 7, to the dentist.  We’ve been going to the same pediatric dentistry office since our oldest child turned 3 and was scheduled for his first “Happy Appointment!”  (That’s the nickname the dental hygienists give to a toddler’s first

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Enthusiasm @ Work!

Have you ever heard the phrase, “If you love what you do, you’ll never have to work a day in your life!”? Do you agree with it? For some jobs, this makes perfect sense. Think: ski instructor, professional golfer, food critic…you get the idea. But what about other jobs? What

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