Exceptional customer service requires action
This post is the second in a series that will fully explore the definition of customer service offered in an earlier blog post. Too often,
August 12, 2013
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Exceptional customer service is always voluntary
In an earlier blog post titled What is customer service?, I offered an 18-word definition of customer service containing seven unique elements that we’ll be
August 9, 2013
What is customer service?
There are as many definitions of “customer service” as there are customer service books and gurus. And, while there is no single correct definition, I
June 25, 2013
Common Questions That Lead to Uncommon Customer Service
Having presented hundreds of customer service seminars to thousands of people over the years, I have identified three common questions that I tend to receive
June 14, 2013
Is Delight Your Customers for you?
As a responsible consumer, before parting with your hard-earned cash, it’s important to determine whether or not the benefits of a purchase will outweigh its
May 16, 2013
Delight Your Customers by Steve Curtin
I had planned to post a blog this week announcing that my new book, Delight Your Customers: 7 Simple Ways to Raise Your Customer Service
May 12, 2013
“New school” customer service evokes a story
In last weekend’s edition of the Wall Street Journal, there was an excellent story about travel photography by Kevin Sintumuang, titled Snap Out of It.
March 11, 2013
Announcing: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
I know what you’re thinking. Do we really need another customer service book? Before you respond, consider your last customer service experience at a supermarket,
March 4, 2013
