The Elusive 8th Simple Way to Raise Customer Service Quality
Back in 2013 I published my first book, Delight Your Customers. The subtitle of that book is 7 Simple Ways to Raise Your Customer Service
October 15, 2021
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Continue The Journey To Extraordinary…
For years I have been an enthusiastic reader of business books. During my career as a hotel training director in New York City, on occasion I’d
August 8, 2016
Crowd control
Sometimes, through no fault of your own, you find yourself overwhelmed by demanding customers who may feel entitled to immediate attention. Maybe a large tour
September 27, 2013
“Discerning” customers are not “difficult”
From time to time, seminar participants ask me, “What’s the best way to deal with difficult customers?” My standard answer is: “They’re only difficult if
September 13, 2013
Exceptional customer service is customer-focused
This post is the seventh and final in a series that has fully explored the definition of customer service offered in an earlier post. Too
August 23, 2013
Exceptional customer service requires extra effort
This post is the sixth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 21, 2013
Exceptional customer service requires desire
This post is the fifth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 19, 2013
Exceptional customer service is genuine
This post is the fourth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 17, 2013
Exceptional customer service demonstrates job essence
This post is the third in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 15, 2013
