What makes good customer service?
A journalist recently contacted me, posing a single question: “What makes good customer service?” This was my response: Let’s start with a definition: Customer service
September 8, 2017
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Exceptional customer service is customer-focused
This post is the seventh and final in a series that has fully explored the definition of customer service offered in an earlier post. Too
August 23, 2013
Exceptional customer service requires extra effort
This post is the sixth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 21, 2013
Exceptional customer service requires desire
This post is the fifth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 19, 2013
Exceptional customer service is genuine
This post is the fourth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 17, 2013
Exceptional customer service demonstrates job essence
This post is the third in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 15, 2013
Exceptional customer service requires action
This post is the second in a series that will fully explore the definition of customer service offered in an earlier blog post. Too often,
August 12, 2013
Exceptional customer service is always voluntary
In an earlier blog post titled What is customer service?, I offered an 18-word definition of customer service containing seven unique elements that we’ll be
August 9, 2013
What is customer service?
There are as many definitions of “customer service” as there are customer service books and gurus. And, while there is no single correct definition, I
June 25, 2013
