Little efforts make BIG impressions!
Last week, I worked with the general manager of a Hampton Inn hotel who shared this story: Shannon, a front desk agent, had recently joked
Last week, I worked with the general manager of a Hampton Inn hotel who shared this story: Shannon, a front desk agent, had recently joked
I met with a colleague this morning who shared a great story to underscore the importance of reinforcing trust with customers. Trust is a two-way
Here’s a story I came across on-line. The author, Jack Bastide, gave me permission to include it on my blog as an example of how
Consider the job knowledge that is expected from a typical waiter at a fine dining restaurant. For instance, he or she might be expected to
Earlier today I stopped by my local Safeway supermarket. I was picking up the necessary ingredients to make a pretty unoriginal meal: spaghetti and meat
Now contrast the above story with this one: It too is a true story. Last weekend, I stopped by an Ulta salon for a haircut.
Last week, I visited a leading “big-box” retailer to do a bit of holiday shopping. The first thing I noticed upon entering the store was
Yesterday, my family and I went to a local franchise sandwich shop for lunch. This shop is unique in that you record the specifications of
I recently brought my car in to Discount Tire here in Denver to purchase a new set of tires. The rep suggested a suitable tire
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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