Convey authentic enthusiasm
Conveying authentic enthusiasm that adds a bit of a spark to an otherwise predictable transaction is an effective way to express one’s uniqueness while making
September 14, 2008
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Offer a sincere and specific compliment
Offering a sincere and specific compliment is an effective way to recognize customers and make the service experience memorable. For example, you might say, “That’s
September 9, 2008
Express genuine interest
Expressing genuine interest in the customer that exceeds the functional requirements to complete the transaction is an effective way to express one’s uniqueness while making
September 3, 2008
Use appropriate humor
Customer service reps who make me laugh create positive memories for me—of them, the service experience, and the company or brand they represent. Using appropriate
August 25, 2008
Share unique knowledge
Sharing unique knowledge that goes beyond the common, mundane, and expected information (i.e., job knowledge) is an effective way to express one’s uniqueness while making
August 18, 2008
Provide pleasant surprises
Providing a pleasant surprise that adds an unexpected perk to an otherwise ordinary experience, is an effective way to express one’s uniqueness while making it
August 13, 2008
J.D. Power and Associates 2008 Study
The results are in from the J.D. Power and Associates 2008 North America Hotel Guest Satisfaction Study. According to the study, hotels are feeling the
July 30, 2008
It’s raining, it’s pouring, customer service is soaring!
Last night I pulled into the parking lot of my local Chick-fil-A and noticed an employee wearing a bright yellow Chick-fil-A raincoat and holding an
July 24, 2008
2008 Industry Leaders Survey
Thanks to all of you who participated in this year’s survey! The unique perspectives shared in the survey feedback and analysis produced some interesting results.
June 11, 2008
