Search
Close this search box.

Blog

Convey authentic enthusiasm

Conveying authentic enthusiasm that adds a bit of a spark to an otherwise predictable transaction is an effective way to express one’s uniqueness while making

Read More »

Express genuine interest

Expressing genuine interest in the customer that exceeds the functional requirements to complete the transaction is an effective way to express one’s uniqueness while making

Read More »

Use appropriate humor

Customer service reps who make me laugh create positive memories for me—of them, the service experience, and the company or brand they represent. Using appropriate

Read More »

Share unique knowledge

Sharing unique knowledge that goes beyond the common, mundane, and expected information (i.e., job knowledge) is an effective way to express one’s uniqueness while making

Read More »

Provide pleasant surprises

Providing a pleasant surprise that adds an unexpected perk to an otherwise ordinary experience, is an effective way to express one’s uniqueness while making it

Read More »

2008 Industry Leaders Survey

Thanks to all of you who participated in this year’s survey! The unique perspectives shared in the survey feedback and analysis produced some interesting results.

Read More »

Get the Newsletter!

Connect With Steve

Begin the journey to extraordinary today!

Phone:
303.325.1375

Email
info@stevecurtin.com

best customer experience book
best customer service influencer

Cart

The Revelation Conversation

The Revelation Conversation is Here!