The impact of accretion in hospitality
I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked a room at a nearby
January 8, 2024
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How to create an inspired workforce: Inspire
This is the eighth, and final, post in a series aimed at supporting the efforts of leaders, managers, and supervisors to create an inspired workforce.
December 5, 2023
How to create an inspired workforce: Operationalize
This post is the sixth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
December 1, 2023
What if employees don’t buy-in to the mission?
From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose
November 28, 2023
How to create an inspired workforce: Uncover
Earlier this week, I posted the first blog in a series aimed at creating an inspired workforce. I will share additional posts over the coming
November 21, 2023
The cost of convenience
During a recent visit to FedEx Office, I asked the counter rep to photocopy and staple 35 copies of a 4-page document. She instantly produced
August 8, 2023
How principles, purpose, and core values link to culture
Stephen Covey used to tell a story comparing principles to lighthouses. The moral of the story was that you don’t break principles. You break yourself
July 19, 2023
Do more than check boxes
Cynics might say, “Does it really matter whether a supervisor, manager, or leader can recall the organization’s mission, vision, or purpose statement or core values?”
June 19, 2023
The 3 Ps of purpose-driven customer service (Part 2)
Last week, I presented Part 1 of an activity that will enable supervisors, managers, and leaders to produce fresh suggestions for how the team can
April 5, 2023
