Service is a principle, not a campaign
This week is Customer Service Week (Oct. 7-11), one week out the year when customers and customer service quality are celebrated. As much as I
October 8, 2019
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“Snap out of it!”
Have you ever heard someone say, “They don’t pay me enough to do this job”? If I had a captive audience with an employee who
October 2, 2017
Every week should be customer service week!
Customer Service Week (Oct. 3-7) is approaching and, since I work in the field, I suppose I should contribute to the conversation. Let me begin
September 28, 2016
Celebrate customers more frequently and less formally
It’s Customer Service Week (Oct. 5-9) and, since I work in the field, I suppose I should contribute to the conversation this week. Let me
October 5, 2015
Your dentist knows if you’re flossing
I know I’ve done it. I acknowledge the importance of flossing and commit to my dentist that I’ll floss twice daily over the next six
October 3, 2014
Customer Service Week is like 5-hour ENERGY
Have you seen the 5-hour ENERGY® television commercials? They depict men and women (usually at work) who can’t muster the energy to finish their workdays
October 1, 2012
Cupcakes, and buttons, and posters! Oh my!
If you’ve been following my blog for a while, you may recall my 2009 and 2010 posts that were critical of Customer Service Week (October
October 3, 2011
Your dentist knows if you’re flossing
I know I’ve done it. I acknowledge the importance of flossing and commit to my dentist that I’ll floss twice daily over the next six
October 4, 2010
It’s Customer Service Week and the Emperor is naked!
It’s Customer Service Week. I suppose I’m obligated to mention it since I work in the field. It’s just difficult for me to get behind
October 8, 2009
