Are front line employees communicating confidence to your customers?
Last week, I emailed a file to a local office supply store that offers printing services. In the message, I included a request to be
May 27, 2009
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“No problem” and other communication faux pas
Language, it seems, has become pretty casual in many customer service settings. I’ve had waiters refer to me as “man” and hear “no problem” from
April 30, 2009
