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Volunteers Needed

I recently came across a list of attributes possessed by volunteers—whether candy stripers at a local hospital, political activists along the campaign trail or parents

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Excellence is a choice

My family and I recently returned from a four-night stay at the Crystal Peak Lodge in Breckenridge, CO. The only feature of the resort that

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The choice

Though business has its own set of complexities, customer service isn’t one of them. Exceptional customer service is simply a choice. Employees develop their own

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Decide to be exceptional

Exceptional customer service is always optional. Whether or not to deliver exceptional customer service is a choice made by employees—independent of the service culture in

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