Volunteers Needed
I recently came across a list of attributes possessed by volunteers—whether candy stripers at a local hospital, political activists along the campaign trail or parents
July 14, 2011
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Excellence is a choice
My family and I recently returned from a four-night stay at the Crystal Peak Lodge in Breckenridge, CO. The only feature of the resort that
April 15, 2011
Choose employees who choose to serve
I recall saying to a client across the conference table, “Exceptional customer service is always optional.” Upon hearing this, his eyes narrowed, he leaned forward,
March 2, 2011
The choice
Though business has its own set of complexities, customer service isn’t one of them. Exceptional customer service is simply a choice. Employees develop their own
February 3, 2011
Decide to be exceptional
Exceptional customer service is always optional. Whether or not to deliver exceptional customer service is a choice made by employees—independent of the service culture in
June 30, 2010
