The Music Plays Me
The following is a guest post by my friend and colleague, Chip Bell. I first met Chip 25 years ago during a customer service training
September 8, 2020
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Are Your Customers’ Experiences Getting Sanitized?
The following is a guest post by Chip Bell. Chip’s latest book, Kaleidoscope, uses stories, anecdotes, and quotes to inspire and instruct. If you’ve gotten
February 14, 2017
The Streets are Rough!
The following is a guest post by Chip Bell. Chip’s latest book, The 9 ½ Principles of Innovative Service, uses stories, anecdotes, and quotes to
September 4, 2013
Are You a Genius or Smart?
The following is a guest post by Chip Bell. Chip’s latest book (with Marshall Goldsmith) is Manager as Mentors: Building Partnerships for Learning. There is
June 6, 2013
Make Your Service a “Big Boy” Event
The following is a guest post by Chip Bell. Chip’s latest book (with John R. Patterson) is Wired and Dangerous: How Your Customers Have Changed
June 6, 2011
