Are Your Customers’ Experiences Getting Sanitized?
The following is a guest post by Chip Bell. Chip’s latest book, Kaleidoscope, uses stories, anecdotes, and quotes to inspire and instruct. If you’ve gotten
February 14, 2017
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Crowd control
Sometimes, through no fault of your own, you find yourself overwhelmed by demanding customers who may feel entitled to immediate attention. Maybe a large tour
September 27, 2013
“Discerning” customers are not “difficult”
From time to time, seminar participants ask me, “What’s the best way to deal with difficult customers?” My standard answer is: “They’re only difficult if
September 13, 2013
The Streets are Rough!
The following is a guest post by Chip Bell. Chip’s latest book, The 9 ½ Principles of Innovative Service, uses stories, anecdotes, and quotes to
September 4, 2013
The problem with empathy
Earlier this year, I read a book by a colleague of mine, Jeff Toister, titled Service Failure: The Real Reasons Employees Struggle with Customer Service
September 3, 2013
Exceptional customer service is customer-focused
This post is the seventh and final in a series that has fully explored the definition of customer service offered in an earlier post. Too
August 23, 2013
Exceptional customer service requires extra effort
This post is the sixth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 21, 2013
Exceptional customer service requires desire
This post is the fifth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 19, 2013
Exceptional customer service is genuine
This post is the fourth in a series that will fully explore the definition of customer service offered in an earlier post. Too often, customer
August 17, 2013
