Blue ocean thinking
I was thinking about the widely-read business book Blue Ocean Strategy, which was published 20 years ago, and the application of its central premise to
May 6, 2024
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Inspire employee engagement—on purpose
According to a recent Gallup article, by the end of 2023, 33% of U.S. employees overall were highly engaged, meaning they were highly involved and
May 1, 2024
Buying in to purpose
Whenever I present to managers about articulating and revealing guiding statements, organizational purpose, or core values to frontline staff and connecting them to their daily
April 19, 2024
Strive for Top 5 in product and service quality
Earlier this month I analyzed 27 mid-range hotels in the Orlando market using publicly available data from Tripadvisor. These properties ranged from locations near the
January 25, 2024
How to create an inspired workforce: Connect
This post is the fifth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
November 27, 2023
How to create an inspired workforce: Reveal
This post is the fourth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
November 22, 2023
Enduring strategies for workforce talent
With the fall approaching, many organizations will be analyzing employee attitudes using some version of culture, opinion, or engagement survey. The best organizations will leverage
August 15, 2023
Books reward readers (and listeners)
Having read or listened to hundreds of books across genres over the years, I believe readers can benefit from each new title they purchase. Here’s
August 11, 2023
The 3 Ps of purpose-driven customer service (Part 2)
Last week, I presented Part 1 of an activity that will enable supervisors, managers, and leaders to produce fresh suggestions for how the team can
April 5, 2023
