How to create an inspired workforce: Connect
This post is the fifth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
November 27, 2023
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How to create an inspired workforce: Reveal
This post is the fourth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
November 22, 2023
Enduring strategies for workforce talent
With the fall approaching, many organizations will be analyzing employee attitudes using some version of culture, opinion, or engagement survey. The best organizations will leverage
August 15, 2023
Books reward readers (and listeners)
Having read or listened to hundreds of books across genres over the years, I believe readers can benefit from each new title they purchase. Here’s
August 11, 2023
The 3 Ps of purpose-driven customer service (Part 2)
Last week, I presented Part 1 of an activity that will enable supervisors, managers, and leaders to produce fresh suggestions for how the team can
April 5, 2023
The 3 Ps of purpose-driven customer service (Part 1)
Last month, I presented to a group of hotel general managers. These were the presentation’s three main objectives: Reveal the totality of employees’ job roles.
March 31, 2023
Hire for cultural fit
A company’s culture is the byproduct of the collective actions, behaviors, and decision-making of its employees. And employees’ actions, behaviors, and decisions are informed by
February 16, 2023
Cultivate a work environment where employees can thrive
A recent Gartner study revealed 52 percent of employees surveyed agreed or strongly agreed with the statement: “The pandemic has made me question the purpose
October 17, 2022
Virtual Reality: Translating Virtual Lessons Into Real Performance
This week I was introduced to an innovation in learning technology developed by STRIVR Labs, the world leader in virtual reality (VR) to train individuals
October 15, 2017
