Service or Hospitality?
Today’s blog post is a part of a series that I will be sharing this week related to what I learned at the Agilysys Inspire
March 27, 2024
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Strive for Top 5 in product and service quality
Earlier this month I analyzed 27 mid-range hotels in the Orlando market using publicly available data from Tripadvisor. These properties ranged from locations near the
January 25, 2024
The impact of accretion in hospitality
I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked a room at a nearby
January 8, 2024
How to create an inspired workforce: Inspire
This is the eighth, and final, post in a series aimed at supporting the efforts of leaders, managers, and supervisors to create an inspired workforce.
December 5, 2023
How to create an inspired workforce: Evaluate
This post is the seventh in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
December 4, 2023
How to create an inspired workforce: Operationalize
This post is the sixth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
December 1, 2023
Instill a sense of purpose
I came across a WSJ article this week titled Why Is Everyone So Unhappy at Work Right Now? The article mentioned the well-documented tension between
November 29, 2023
What if employees don’t buy-in to the mission?
From time to time, I get a question similar to this: “What do you do if someone doesn’t buy-in to the company mission or purpose
November 28, 2023
How to create an inspired workforce: Connect
This post is the fifth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support
November 27, 2023
