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"Customer service is a voluntary act that
demonstrates a genuine desire to satisfy,
if not delight, a customer."

~Steve Curtin

The Revelation Conversation

The Revelation Conversation

Inspire Greater Employee Engagement by Connecting to Purpose

Discover a breakthrough way to link employees’ daily job duties to the organization’s purpose, and watch employee engagement, productivity, and customer satisfaction soar!

About Steve

Steve has 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles working for Marriott International, one of the premiere customer-focused companies in the world.

Since 1992, Steve has delivered hundreds of interactive and engaging presentations to tens of thousands of people across the globe.

Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Articles on Making Customer Service Extraordinary

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Strive for Top 5 in product and service quality

Earlier this month I analyzed 27 mid-range hotels in the Orlando market using publicly available data from Tripadvisor. These properties ...

The impact of accretion in hospitality

I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked ...

How to create an inspired workforce: Inspire

This is the eighth, and final, post in a series aimed at supporting the efforts of leaders, managers, and supervisors ...

How to create an inspired workforce: Evaluate

This post is the seventh in a series devoted to creating an inspired workforce. I will share additional posts over ...

How to create an inspired workforce: Operationalize

This post is the sixth in a series devoted to creating an inspired workforce. I will share additional posts over ...

Instill a sense of purpose

I came across a WSJ article this week titled Why Is Everyone So Unhappy at Work Right Now? The article ...


Concise and timely blogs delivered right to your inbox – about once a month. If you’re a fan of exceptional customer service, you will want to read, share, and engage with these posts to keep the focus on customers.

Steve does not spam. Your email will only be used to share these posts.

What clients are saying about Steve:

“I wanted to let you know that my region received the region of the year award…BACK TO BACK! My team produced the highest sales in the chain and held the number one customer satisfaction score! Just wanted to share the good news with you because your book and presentation has helped us keep the momentum going.”

– Claudia W., RVP

“Thank you for your guidance, professionalism, and extraordinary quality of work. I’m a Steve Curtin promoter. When it comes up, I tell fellow business owners about our engagement and how happy I am with the results.”

– Todd G., CEO

“NPS is remarkable. We have been at the 50 mark four months in a row. And frankly the four individual months are records for those months. We are five points YTD above where we were 2 years ago and momentum continues to build.”

– Richard M., EVP

“The customer service and sales program you developed for us based on Delight Your Customers is outstanding. We had record sales this year: month end, year end, you name it!”

– Jim F., VP, Store Operations
“Thanks for your assistance in creating our customer experience! Partners like you make the difference … I’m grateful to have found a partner like you.”
– Lisa D., EVP/COO

“I had the pleasure of hearing Mr. Curtin speak at an all-employee rally. His message, and the service behaviors associated, was so simple and sincere that we eagerly incorporated it into our daily routine at the hotel. The impact was immediate and the response was grand. We saw increases in guest satisfaction and our hotel was among the top hotels in guest satisfaction in the country within our brand.”

– Kim R., Front Office Manager
The Revelation Conversation

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