"Customer service is a voluntary act that
demonstrates a genuine desire to satisfy,
if not delight, a customer."

~Steve Curtin

The Revelation Conversation

The Revelation Conversation

Inspire Greater Employee Engagement by Connecting to Purpose

Discover a breakthrough way to link employees’ daily job duties to the organization’s purpose, and watch employee engagement, productivity, and customer satisfaction soar!

About Steve

Steve has 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles working for Marriott International, one of the premiere customer-focused companies in the world.

Since 1992, Steve has delivered hundreds of interactive and engaging presentations to tens of thousands of people across the globe.

Delight Your Customers

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Articles on Making Customer Service Extraordinary

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Enduring strategies for workforce talent

With the fall approaching, many organizations will be analyzing employee attitudes using some version of culture, opinion, or engagement survey ...

Books reward readers (and listeners)

Having read or listened to hundreds of books across genres over the years, I believe readers can benefit from each ...

The cost of convenience

During a recent visit to FedEx Office, I asked the counter rep to photocopy and staple 35 copies of a ...

Enforcement versus enrollment

On his podcast, Seth Godin, makes a brilliant distinction between the use of enforcement and enrollment to bring about desired ...

How principles, purpose, and core values link to culture

Stephen Covey used to tell a story comparing principles to lighthouses. The moral of the story was that you don’t ...

Do more than check boxes

Cynics might say, “Does it really matter whether a supervisor, manager, or leader can recall the organization’s mission, vision, or ...


Concise and timely blogs delivered right to your inbox – about once a month. If you’re a fan of exceptional customer service, you will want to read, share, and engage with these posts to keep the focus on customers.

Steve does not spam. Your email will only be used to share these posts.

What clients are saying about Steve:

“I wanted to let you know that my region received the region of the year award…BACK TO BACK! My team produced the highest sales in the chain and held the number one customer satisfaction score! Just wanted to share the good news with you because your book and presentation has helped us keep the momentum going.”

– Claudia W., RVP

“Thank you for your guidance, professionalism, and extraordinary quality of work. I’m a Steve Curtin promoter. When it comes up, I tell fellow business owners about our engagement and how happy I am with the results.”

– Todd G., CEO

“NPS is remarkable. We have been at the 50 mark four months in a row. And frankly the four individual months are records for those months. We are five points YTD above where we were 2 years ago and momentum continues to build.”

– Richard M., EVP

“The customer service and sales program you developed for us based on Delight Your Customers is outstanding. We had record sales this year: month end, year end, you name it!”

– Jim F., VP, Store Operations
“Thanks for your assistance in creating our customer experience! Partners like you make the difference … I’m grateful to have found a partner like you.”
– Lisa D., EVP/COO

“I had the pleasure of hearing Mr. Curtin speak at an all-employee rally. His message, and the service behaviors associated, was so simple and sincere that we eagerly incorporated it into our daily routine at the hotel. The impact was immediate and the response was grand. We saw increases in guest satisfaction and our hotel was among the top hotels in guest satisfaction in the country within our brand.”

– Kim R., Front Office Manager
The Revelation Conversation

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