Incorporate essence into function
An observation: While employees consistently execute the mandatory job functions (duties/tasks) for which they are paid, they inconsistently demonstrate the voluntary job essence (service behaviors)
An observation: While employees consistently execute the mandatory job functions (duties/tasks) for which they are paid, they inconsistently demonstrate the voluntary job essence (service behaviors)
This is the third post in a series that will explore a set of questions I received from participants during a recent webinar on the
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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