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The cost of efficiency

I recently called a local fence company to inquire about replacing the fence on the western side of my yard. Although I called during business hours, I received a recording. Rather than leave a message, I chose to send an email to schedule an estimate. Later that same day, I

June 8, 2013

Poor service. Sound familiar?

Recently, I was approached by an employee of a community bank that has a branch inside my local Albertsons supermarket. He decided that it would be a good idea to use the 30-roll package of Charmin toilet tissue visible in my cart as a conversation starter, saying, “I can see

September 26, 2012