Blog

Steve

Books reward readers (and listeners)

Having read or listened to hundreds of books across genres over the years, I believe readers can benefit from each new title they purchase. Here’s how: Books offer value. If you’re reading for pleasure, books can provide hours of entertainment as you follow characters through the twists and turns of

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Steve

Service is a principle, not a campaign

This week is Customer Service Week (Oct. 7-11), one week out the year when customers and customer service quality are celebrated. As much as I enjoy and support recognizing customers and service quality, I can’t help but question the superficiality of hanging banners, donning t-shirts and buttons, and ordering pizzas

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Lessons in pain

On November 28th, 2011 during a pre-match warm up, I tweaked my right forearm while hitting a backhand stroke. At the time, I didn’t think much of it—although I continued to feel pain on and off throughout the three-set tennis match. When I returned home that evening, I took a

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The Revelation Conversation

The Revelation Conversation is Here!