Accept your customers, warts and all
November has been a hard month for me healthwise. Every October, I dutifully schedule a flu shot. Most years, that’s sufficient and I’m generally flu,
November has been a hard month for me healthwise. Every October, I dutifully schedule a flu shot. Most years, that’s sufficient and I’m generally flu,
My daughter turned nine over the weekend. To celebrate, I ordered an ice cream cake from Cold Stone Creamery. Although I had requested the cake
I recently discovered that at least one employee at my local supermarket has no fear of consequences for his behavior at work. The King Soopers
This post is the ninth in a series that will identify 10 different obstacles that have emerged from my analysis of customer satisfaction data. Maybe
This morning I stopped by my local King Soopers to pick up a few groceries. One of the items on my list was a pound
The other day, I trailed a King Soopers employee as she returned about a half-dozen shopping carts from the parking lot to the store. She
What happened the last time you asked an employee to do something that was not his job? Did he cheerfully accept the responsibility and work
Proudly sharing Steve’s vision of delighting customers: Digital Opera
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