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Exceptional customer service is not complicated

I recently read through the American Express 2012 Global Customer Service Barometer research report prepared by Echo Research and found many of its conclusions to be rather predictable: Consumers think businesses are paying less attention to providing good customer service Consumers will spend more with companies that provide excellent service

May 15, 2012

Be kind

The Greek philosopher, Plato, said, “Be kind, for everyone you meet is fighting a hard battle.” It’s true. No one is excluded from life’s challenges—whether these setbacks involve health, relationships, money, or some other dimension of our lives. There’s a tendency to see our own situation as unique—as if no

December 23, 2011