A few years ago, I was seated in the boarding area at Dulles International Airport awaiting my fate as a standby passenger on the last nonstop flight to Denver. About ten minutes after the last passenger boarded, my name was called and I was given a seat assignment and permitted
It’s happened to most of us. Your appointment ran a bit longer than expected. You check your watch. You know it’s going to be close. There is a sense of urgency as you plan your route to your car, weaving in and out of pedestrians on the sidewalk as you
Have you ever noticed the similarities between attracting a prospective customer and wooing a mate? There are lots of similarities when you think about it. For example, before the relationship develops, there may be frequent but informal contact. In business, that may look like a weekly e-newsletter that over time
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