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Managing chatty customers

Yesterday morning, I had a 10:00am appointment and left a few minutes early in order to mail a package at the post office. Since time was an issue, I was glad to see only one person ahead of me at the counter. As I waited, I overheard the customer talking

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The cost of efficiency

I recently called a local fence company to inquire about replacing the fence on the western side of my yard. Although I called during business hours, I received a recording. Rather than leave a message, I chose to send an email to schedule an estimate. Later that same day, I

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Customer service is everyone’s job

Yesterday, I brought merchandise returns from two different departments into Nordstrom. I entered the north entrance of the store on the second level and approached the nearest salesperson, Stacy, asking, “I have a couple of returns, including an online return. Should I take them to Customer Service on the third

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