Blog

Steve

The cost of convenience

During a recent visit to FedEx Office, I asked the counter rep to photocopy and staple 35 copies of a 4-page document. She instantly produced a test copy to verify that it met expectations. It did. She then said, “If I print the other 34 copies now, there will be

Read More »

Serve your customers well – or someone else will

Yesterday, my son left school early complaining of itchiness and blurred vision in his right eye. I immediately suspected conjunctivitis (commonly known as “pink eye”) since his mother had just recovered days earlier from the highly contagious infection. I phoned our health care provider, Kaiser Permanente, before noon to inquire

Read More »
The Revelation Conversation

The Revelation Conversation is Here!