Blog

A rock-solid approach to being memorable

In the book Made to Stick by Chip Heath and Dan Heath, the authors propose Six Principles of Sticky Ideas that contribute to a message being remembered as opposed to overlooked, disregarded, or forgotten. Those principles are: simplicity, unexpectedness, concreteness, credibility, emotions, and stories. I spent my last eight years

Read More »

Decide to be exceptional

Exceptional customer service is always optional. Whether or not to deliver exceptional customer service is a choice made by employees—independent of the service culture in which they work. It’s a conscious decision that employees make to exceed the expectations of their customers every day, on every shift, during every customer

Read More »
The Revelation Conversation

The Revelation Conversation is Here!