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Steve

The Music Plays Me

The following is a guest post by my friend and colleague, Chip Bell. I first met Chip 25 years ago during a customer service training

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The Streets are Rough!

The following is a guest post by Chip Bell. Chip’s latest book, The 9 ½ Principles of Innovative Service, uses stories, anecdotes, and quotes to

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Are You a Genius or Smart?

The following is a guest post by Chip Bell. Chip’s latest book (with Marshall Goldsmith) is Manager as Mentors: Building Partnerships for Learning. There is

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