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Marriott is in good hands

When I received my first management position with Marriott in 1992, I worked for a general manager named Mark Conklin. Although Mark (as he preferred to be called) oversaw more than two hundred employees, each employee received a hand-written card from him in the mail to honor the anniversary of

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Timing is everything

I recall a story about Bill Marriott, Chairman and CEO of Marriott International, that illustrates the importance of timing. Every summer, there is a professional golf tournament in the Washington, D.C. area that draws spectators from miles around. Qualifying rounds for the tournament are held on the two consecutive weekends

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