Once, while I was sharing a retail example of exceptional customer service during a seminar in New York City, a participant interrupted to ask, “But what if you don’t want the cashier to act all phony—like she’s your best friend? What if you just want to make your purchase and
In last weekend’s edition of the Wall Street Journal, there was an excellent story about travel photography by Kevin Sintumuang, titled Snap Out of It. The gist of the article is that “old school” photographs (e.g., famous landmarks, generic landscapes, and buildings you can barely remember) are no longer engaging
I know what you’re thinking. Do we really need another customer service book? Before you respond, consider your last customer service experience at a supermarket, restaurant, post office, car dealership, or airport. How did it go? If research by the ACSI, J.D. Power and Associates, Bain & Company, and Echo
The Revelation Conversation is Here!
