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Be a nation!

While directing the 1956 epic film The Ten Commandments, Cecil B. DeMille challenged a large group of extras portraying the Israelites to energize their performance, shouting, “Alright now. Give me everything you’ve got people! Don’t be extras. Be a nation!” DeMille’s exhortation of the extras reminds me of the ongoing

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Exceptional service is rare, but not extinct

During a recent trip to Lakeshore Learning Store in Lone Tree, Colorado, I debated which set of Giant Soft & Safe Dinosaurs to buy my preschooler for Christmas. I chose the set containing a pterodactyl. As I laid the package on the counter, the cashier, Pete, affirmed my choice, exclaiming,

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Service quality is high at Lowe’s

On Monday of this week I attempted to return a Price Pfister kitchen faucet purchased last year to Lowe’s Home Improvement store. The cashier, Karen, understandably denied my request citing Lowe’s 90-day return policy and the manufacturer’s 12-month warranty. (Although I no longer had the receipt, I estimated that 19

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The Revelation Conversation

The Revelation Conversation is Here!