Earlier this month, I received the infographic below titled Customer Service from the Service Point of View from its creator with a request to provide feedback, which I did. I rarely appreciate articles that are written from the perspective of employees who feel entitled to deliver less than 100 percent—under
My 11-year-old son, Coleton, approached me about a fundraiser for his middle school. The students have two weeks to sell magazine subscriptions in order to raise money for the school and qualify for a variety of prizes themselves. Sensing that I may be receptive to a magazine subscription for his
Yesterday, while channel surfing for a college football game, I stumbled upon the reality show Undercover Boss. The episode featured Popeyes Louisiana Kitchen’s Chief Talent Officer, Lynne Zappone, going undercover at several Popeyes locations. At one restaurant, viewers meet a Popeyes maintenance employee named Doug who’s responsible for the location’s
Have you seen the 5-hour ENERGY® television commercials? They depict men and women (usually at work) who can’t muster the energy to finish their workdays without a shot of 5-hour ENERGY. This is a sad testament to employee engagement, the quality of work environments, and employees’ physical health due to
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