http://www.stevecurtin.com/blog/2012/09/08/the-goodbye-song/ Memorable customer service...mostly. Fri, 07 Jun 2013 13:31:00 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://www.stevecurtin.com/blog/2012/09/08/the-goodbye-song/comment-page-1/#comment-3966 Steve Curtin Mon, 10 Sep 2012 04:27:00 +0000 http://www.stevecurtin.com/blog/?p=3014#comment-3966 Thanks Jane. I realize it’s easier said than done. I too had a difficult interaction recently (with a peer as opposed to a client). After writing a reactive email that I saved in my draft folder for a couple of days, I sent a revised version in which I chose to add levity and preserve the relationship. Humor won’t work in every situation but given the circumstances, was appropriate in this case.
Thanks for taking the time to read and comment.

]]> http://www.stevecurtin.com/blog/2012/09/08/the-goodbye-song/comment-page-1/#comment-3964 Daisygirl Sun, 09 Sep 2012 14:35:00 +0000 http://www.stevecurtin.com/blog/?p=3014#comment-3964 The timing of this story is uncanny. I recently had a client that made some mistakes in their process of hiring and managing a new employee. As the recruiter that placed this employee, they blamed me in a somewhat passive aggressive way. I immediately took offense as I know we did a good job and proceeded to point out how the problem was caused by their mistakes and not ours. Reading this blog is a great reminder that it doesn’t help anything to let the client know they are wrong even when they are. I plan to regroup on this situation using what I am now going to remember as the “Amberle approach”.

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