Blog

Poor service. Sound familiar?

Recently, I was approached by an employee of a community bank that has a branch inside my local Albertsons supermarket. He decided that it would be a good idea to use the 30-roll package of Charmin toilet tissue visible in my cart as a conversation starter, saying, “I can see

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Unbridled Customer Service

Every now and then, a dramatic story of personal service and sacrifice comes along to restore one’s faith in humanity. This past weekend, one such story unfolded at my local Red Robin Gourmet Burgers restaurant. On Saturday, a family of four dined at Red Robin before heading to a nearby

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The Goodbye Song

While at home singing his preschool’s goodbye song, my 4-year-old son became frustrated that he could not remember the second verse of the song. He would sing, “Adios, adios. It’s time to say goodbye. Adios, adios…” and then pause as he struggled to recall the next line of the song.

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Allstate’s Safe Driver Bonus

I have three policies with Allstate Insurance, including an auto policy. One of the attractive features of Allstate’s auto policy is that it offers a “Safe Driver Bonus” that equates to a 5 percent rebate for every six-month period its policyholders do not file a claim. While parked at my

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The Revelation Conversation

The Revelation Conversation is Here!