In today’s economy, consumers increasingly scrutinize the “value for price paid” of a product or service. While extraordinary customer service adds value, many service organizations miss opportunities to provide the “little extras” that create value in the minds of their customers. Companies that recognize the value of offering “little extras,”
As I read the June 6, 2011 BNET post, I couldn’t help but reflect on a poem that I read in college 25 years ago titled, Ozymandias. The poem by Percy Bysshe Shelley features the decaying remnants of a statue erected to the renowned and mighty King Ozymandias, bearing the
The following is a guest post by Chip Bell. Chip’s latest book (with John R. Patterson) is Wired and Dangerous: How Your Customers Have Changed and What to Do About It. Two things I remember about my very first suit. It was a powder blue suit–perfect for Easter Sunday church
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