Earlier this month, I emailed a freelance graphic designer the following message: “I have an idea for a design project that I can articulate but not design. Any chance you’re available for 10 min. to discuss? I’m also around next week. Thanks.” And received this reply: “Next week would be
In 1997 I heard Dr. Chip Bell speak on the topic of customer service. My most vivid memory from his talk was a question he posed to 70 members of our management team: “How many of you,” he asked, “have worked here for 90 days or more?” Surveying the room
Years ago, while attending a 7 Habits of Highly Effective People seminar in New York City, I listened as our facilitator, Dr. Larry Kokkelenberg, stated that the word “no” is not a negative word. The word “no,” he explained, is actually a positive word. It’s an empowering word—a liberating word.
Have you ever heard someone in a committed relationship say that he or she no longer loves the other person? When questioned, he might say, “I’ve tried. Really I have. But the love just isn’t there.” It’s no wonder the love isn’t there—because love (the noun) is a result of
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