Blog

Timing is everything

I recall a story about Bill Marriott, Chairman and CEO of Marriott International, that illustrates the importance of timing. Every summer, there is a professional golf tournament in the Washington, D.C. area that draws spectators from miles around. Qualifying rounds for the tournament are held on the two consecutive weekends

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Social indifference

I recall a statistic: 68 percent of customers quit doing business with a company or entity because of perceived indifference toward them as customers. When I share this statistic with groups, most participants are shocked: “How is it that so many people claim to be treated indifferently? That’s appalling!” And

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Too busy to serve

I recently received a jury summons in the mail and my first reaction was, “Really? I am way too busy to deal with this now.” Then, in a moment of sobriety, I recognized that the protection of our rights and liberties as Americans is preserved by the American system of

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The Revelation Conversation

The Revelation Conversation is Here!