Comments on: Problems may bolster satisfaction http://www.stevecurtin.com/blog/2010/02/08/problems-may-bolster-satisfaction/ Memorable customer service...mostly. Thu, 12 Jan 2012 05:43:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Steve http://www.stevecurtin.com/blog/2010/02/08/problems-may-bolster-satisfaction/comment-page-1/#comment-1670 Steve Tue, 09 Feb 2010 15:52:19 +0000 http://www.stevecurtin.com/blog/?p=502#comment-1670 Mark, agreed. It's similar to the dynamics that effect personal relationships. Tension or conflict may allow relationships (that had previously been superficial in nature) to go to a deeper level of intimacy and mutual understanding. It reminds me of a quote by J.W. Marriott, Sr.: "Good timber does not grow with ease. The stronger the wind the stronger the trees." Mark, agreed. It’s similar to the dynamics that effect personal relationships. Tension or conflict may allow relationships (that had previously been superficial in nature) to go to a deeper level of intimacy and mutual understanding. It reminds me of a quote by J.W. Marriott, Sr.: “Good timber does not grow with ease. The stronger the wind the stronger the trees.”

]]> By: Mark Ravenscraft http://www.stevecurtin.com/blog/2010/02/08/problems-may-bolster-satisfaction/comment-page-1/#comment-1669 Mark Ravenscraft Tue, 09 Feb 2010 14:14:28 +0000 http://www.stevecurtin.com/blog/?p=502#comment-1669 Steve: "Spot on" and don't forget to mention these guests that have their probelms, concerns, etc resolved in a very timely and efficient manner, can and do become some of the best "promoters" for a hotel! Steve:

“Spot on” and don’t forget to mention these guests that have their probelms, concerns, etc resolved in a very timely and efficient manner, can and do become some of the best “promoters” for a hotel!

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