http://www.stevecurtin.com/blog/2010/01/28/handle-problems-with-care/ Memorable customer service...mostly. Thu, 12 Jan 2012 05:43:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.stevecurtin.com/blog/2010/01/28/handle-problems-with-care/comment-page-1/#comment-1667 Steve Mon, 08 Feb 2010 05:42:46 +0000 http://www.stevecurtin.com/blog/?p=493#comment-1667 Adesh, especially in difficult economic times (as hotels have been experiencing the past two years), hotels need to address their planned renovations schedule. If renovations must be deferred due to reductions in CapEx budgets, then hotels must take steps to mitigate the negative effects of a worn product on guest satisfaction. One way to accomplish that is with an aggressive general clean schedule - similar to Ritz-Carlton's C.A.R.E. program. Adesh, especially in difficult economic times (as hotels have been experiencing the past two years), hotels need to address their planned renovations schedule. If renovations must be deferred due to reductions in CapEx budgets, then hotels must take steps to mitigate the negative effects of a worn product on guest satisfaction. One way to accomplish that is with an aggressive general clean schedule – similar to Ritz-Carlton’s C.A.R.E. program.

]]> http://www.stevecurtin.com/blog/2010/01/28/handle-problems-with-care/comment-page-1/#comment-1663 Adesh Sidhu Fri, 05 Feb 2010 17:26:10 +0000 http://www.stevecurtin.com/blog/?p=493#comment-1663 Nice insight on CARE program. I am sure that this approach is extremely fruitful as customers always get to see extremely clean and kind-of-new-look rooms. Nice insight on CARE program. I am sure that this approach is extremely fruitful as customers always get to see extremely clean and kind-of-new-look rooms.

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