http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/ Memorable customer service...mostly. Wed, 03 Mar 2010 03:42:00 -0700 http://wordpress.org/?v=2.8.4 hourly 1 http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/comment-page-1/#comment-1477 Steve Tue, 10 Nov 2009 15:53:20 +0000 http://www.stevecurtin.com/blog/?p=332#comment-1477 Adesh, thank you for stopping by my blog. I agree that the culture of a company has a "rubbing effect" on customers and employees. Some years ago, I read a NY Times piece on customer service. The quote that sticks out for me after all these years is this: "Regardless of the company's service culture, a customer's impressions will be based on the one-on-one interaction she has with a front line service provider." Most front line service providers take their cues from the established service culture as modeled day-to-day by peers and leadership. Adesh, thank you for stopping by my blog. I agree that the culture of a company has a “rubbing effect” on customers and employees. Some years ago, I read a NY Times piece on customer service. The quote that sticks out for me after all these years is this: “Regardless of the company’s service culture, a customer’s impressions will be based on the one-on-one interaction she has with a front line service provider.” Most front line service providers take their cues from the established service culture as modeled day-to-day by peers and leadership.

]]> http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/comment-page-1/#comment-1476 Steve Tue, 10 Nov 2009 15:27:02 +0000 http://www.stevecurtin.com/blog/?p=332#comment-1476 Norma, thank you for your comment. That's high praise coming from a retired IBMer. I recall buying "The IBM Way" by Buck Rodgers many years ago at the Tampa Airport. I finished it before landing and remember being so impressed with IBM's service culture. Norma, thank you for your comment. That’s high praise coming from a retired IBMer. I recall buying “The IBM Way” by Buck Rodgers many years ago at the Tampa Airport. I finished it before landing and remember being so impressed with IBM’s service culture.

]]> http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/comment-page-1/#comment-1475 Steve Tue, 10 Nov 2009 15:21:55 +0000 http://www.stevecurtin.com/blog/?p=332#comment-1475 Dave, thank you for including this blog posting in your own. Glad the timing worked out so well! Dave, thank you for including this blog posting in your own. Glad the timing worked out so well!

]]> http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/comment-page-1/#comment-1473 Adesh Sidhu Tue, 10 Nov 2009 12:12:49 +0000 http://www.stevecurtin.com/blog/?p=332#comment-1473 You are right, it is culture of company which makes all the difference. Culture is the personality of an organization and that personality has a rubbing effect on customers. You are right, it is culture of company which makes all the difference. Culture is the personality of an organization and that personality has a rubbing effect on customers.

]]> http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/comment-page-1/#comment-1452 Norma Doneghy Anderson Tue, 10 Nov 2009 04:35:24 +0000 http://www.stevecurtin.com/blog/?p=332#comment-1452 This is an excellent piece. I'm a retired IBMer and this is what we preached over and over again. I'm trying to promote this in my business to the best of my ability!!! This is an excellent piece. I’m a retired IBMer and this is what we preached over and over again. I’m trying to promote this in my business to the best of my ability!!!

]]> http://www.stevecurtin.com/blog/2009/11/09/the-best-is-the-enemy-of-the-good/comment-page-1/#comment-1450 A One-Eyed Man is King » The Customer Service Table is Turned on Me Tue, 10 Nov 2009 02:42:54 +0000 http://www.stevecurtin.com/blog/?p=332#comment-1450 [...] The timing was even better for me because right before the meeting, I happened to read this great post by Steve Curtain the customer service [...] [...] The timing was even better for me because right before the meeting, I happened to read this great post by Steve Curtain the customer service [...]

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