Comments on: How a bottle of Geritol, delivering a package in the snow, and walking a dog, resulted in customers for life! http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/ Memorable customer service...mostly. Thu, 09 Sep 2010 04:35:36 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Steve http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/comment-page-1/#comment-949 Steve Mon, 19 Oct 2009 18:23:19 +0000 http://www.stevecurtin.com/blog/?p=193#comment-949 Aaron, this story oozes authentic consideration for the customer. It's a great example of understated service excellence that would make a lasting impression on the customer. Here's a similar example from Ritz-Carlton that I came across earlier this year: http://www.stevecurtin.com/blog/tag/ritz-carlton-hotel-company/ Hope you enjoy it. Steve Aaron, this story oozes authentic consideration for the customer. It’s a great example of understated service excellence that would make a lasting impression on the customer. Here’s a similar example from Ritz-Carlton that I came across earlier this year: http://www.stevecurtin.com/blog/tag/ritz-carlton-hotel-company/ Hope you enjoy it. Steve

]]> By: Four Ways to Be More Interesting | Internet Success Hub http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/comment-page-1/#comment-948 Four Ways to Be More Interesting | Internet Success Hub Mon, 19 Oct 2009 03:59:58 +0000 http://www.stevecurtin.com/blog/?p=193#comment-948 [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...] [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...]

]]> By: Aaron Eidinger http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/comment-page-1/#comment-947 Aaron Eidinger Mon, 19 Oct 2009 02:54:17 +0000 http://www.stevecurtin.com/blog/?p=193#comment-947 Reading the story of the Geritol reminded me of my formative years working in a fast food restaurant. We had a regular customer who would buy a coffee with two creams and two sugars. After a time, he stopped buying coffee. I don't know why as I never asked. I recall the look on his face as he took his bag containing his order (which no longer included coffee) but contained the two creams and sugars he had previously requested. It was a priceless moment. One I hope to repeat often. Reading the story of the Geritol reminded me of my formative years working in a fast food restaurant.

We had a regular customer who would buy a coffee with two creams and two sugars. After a time, he stopped buying coffee. I don’t know why as I never asked. I recall the look on his face as he took his bag containing his order (which no longer included coffee) but contained the two creams and sugars he had previously requested.

It was a priceless moment. One I hope to repeat often.

]]> By: Four Ways to Be More Interesting | Marketing Blog | Affiliate Blog http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/comment-page-1/#comment-919 Four Ways to Be More Interesting | Marketing Blog | Affiliate Blog Tue, 06 Oct 2009 22:03:50 +0000 http://www.stevecurtin.com/blog/?p=193#comment-919 [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...] [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...]

]]> By: Four Ways to Be More Interesting http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/comment-page-1/#comment-915 Four Ways to Be More Interesting Tue, 06 Oct 2009 17:21:59 +0000 http://www.stevecurtin.com/blog/?p=193#comment-915 [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...] [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...]

]]> By: Four Ways to Be More Interesting | Copyblogger http://www.stevecurtin.com/blog/2009/08/26/how-a-bottle-of-geritol-delivering-a-package-in-the-snow-and-walking-a-dog-resulted-in-customers-for-life/comment-page-1/#comment-913 Four Ways to Be More Interesting | Copyblogger Tue, 06 Oct 2009 14:13:31 +0000 http://www.stevecurtin.com/blog/?p=193#comment-913 [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...] [...] result is an often-funny tale of an ordinary guy haplessly navigating a world of service superstars and bumbling [...]

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