Comments on: A Tale of Two Twitties http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/ Memorable customer service...mostly. Thu, 12 Jan 2012 05:43:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Steve Curtin » Blog Archive » Engage or go away http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-1728 Steve Curtin » Blog Archive » Engage or go away Tue, 23 Mar 2010 20:25:50 +0000 http://www.stevecurtin.com/blog/?p=183#comment-1728 [...] since posting this blog regarding obtaining signed books from two well-known Twitter personalities, I have had another [...] [...] since posting this blog regarding obtaining signed books from two well-known Twitter personalities, I have had another [...]

]]> By: rosie http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-844 rosie Thu, 30 Jul 2009 01:09:06 +0000 http://www.stevecurtin.com/blog/?p=183#comment-844 This post is a testimony to "walking our talk." It is inspiring to see how Guy does that with great skill. Something we can all practice. Thanks This post is a testimony to “walking our talk.” It is inspiring to see how Guy does that with great skill. Something we can all practice.
Thanks

]]> By: Tammi Brannan http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-835 Tammi Brannan Sun, 19 Jul 2009 13:35:55 +0000 http://www.stevecurtin.com/blog/?p=183#comment-835 Steve, I appreciate your posts - they are helpful reminders to those who rely on customer service. I think to some degree you either get it or you don't, and if you don't...bummer. Dealing with customers I think is like dealing with friends, offering mutual respect and interest in what means something to them. Your story about Guy souns like he gets it. It seems that he relishes in personal contact opportunities and so follows them with energy and effort. How could a consumer not respond. Thanks for sharing this inspiring story, Steve. When seen as more than money-contributers to your business, customers are a wealth of opportunities, the least of which is friendship. Steve, I appreciate your posts – they are helpful reminders to those who rely on customer service. I think to some degree you either get it or you don’t, and if you don’t…bummer. Dealing with customers I think is like dealing with friends, offering mutual respect and interest in what means something to them.
Your story about Guy souns like he gets it. It seems that he relishes in personal contact opportunities and so follows them with energy and effort.
How could a consumer not respond. Thanks for sharing this inspiring story, Steve. When seen as more than money-contributers to your business, customers are a wealth of opportunities, the least of which is friendship.

]]> By: Steve http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-832 Steve Mon, 13 Jul 2009 21:44:45 +0000 http://www.stevecurtin.com/blog/?p=183#comment-832 Charlotte, well said. In my post, a failure to follow up resulted in the immediate forfeiture of $200 in book sales for the first Twitty. Many people are blaming the recession for reduced sales. Clearly there are contributing factors beyond a soft economy. Charlotte, well said. In my post, a failure to follow up resulted in the immediate forfeiture of $200 in book sales for the first Twitty. Many people are blaming the recession for reduced sales. Clearly there are contributing factors beyond a soft economy.

]]> By: Charlotte http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-831 Charlotte Mon, 13 Jul 2009 17:15:28 +0000 http://www.stevecurtin.com/blog/?p=183#comment-831 Excellent post. I believe that the economy isn't suffering as much from a financial issue as it is a customer service issue. Those who really want the money are getting it. Excellent post.

I believe that the economy isn’t suffering as much from a financial issue as it is a customer service issue. Those who really want the money are getting it.

]]> By: Sarah Robinson http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-830 Sarah Robinson Sat, 11 Jul 2009 20:09:27 +0000 http://www.stevecurtin.com/blog/?p=183#comment-830 LOVE this post! I, too, have had the experience of calling more than one Twitty's office and getting vastly different responses and attititudes. It takes such little energy to be pleasant and helpful. So, the ones we remember and become rabid fans of are those like Guy. The others - meh - I just forget about 'em! Sarah LOVE this post! I, too, have had the experience of calling more than one Twitty’s office and getting vastly different responses and attititudes.

It takes such little energy to be pleasant and helpful. So, the ones we remember and become rabid fans of are those like Guy. The others – meh – I just forget about ‘em!

Sarah

]]> By: Kate Buck http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-829 Kate Buck Sat, 11 Jul 2009 13:33:30 +0000 http://www.stevecurtin.com/blog/?p=183#comment-829 I am reminded of the title of a post by Ken Peters that I absolutely love: "It's the Customer Service, Stupid". (Ken is @ThinkBIG_blog on Twitter.) Great customer service is as important now as it was ever, if not even more important as a person's dissatisfaction with a product or service has the potential to reach hundreds or thousands of people with the click of a few buttons. I am reminded of the title of a post by Ken Peters that I absolutely love: “It’s the Customer Service, Stupid”. (Ken is @ThinkBIG_blog on Twitter.)

Great customer service is as important now as it was ever, if not even more important as a person’s dissatisfaction with a product or service has the potential to reach hundreds or thousands of people with the click of a few buttons.

]]> By: @fleurdeleigh http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-828 @fleurdeleigh Fri, 10 Jul 2009 00:16:18 +0000 http://www.stevecurtin.com/blog/?p=183#comment-828 Steve, Amazing how people who care enough to add a personal touch like a note stick so solidly in our minds. Loved this geniune reminder to be a giver, a signer of things. Thank you. I also have a greater understanding of the great @GuyKawasaki, and a secret to his success. Leigh Steve,

Amazing how people who care enough to add a personal touch like a note stick so solidly in our minds. Loved this geniune reminder to be a giver, a signer of things. Thank you.

I also have a greater understanding of the great @GuyKawasaki, and a secret to his success.

Leigh

]]> By: DrMollieMarti http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-827 DrMollieMarti Thu, 09 Jul 2009 22:24:11 +0000 http://www.stevecurtin.com/blog/?p=183#comment-827 What a GUY!! :-) Great story, Steve. Thanks for sharing. Agree 100%: as you are in the "small" things, so are you in the big things. Best, Mollie What a GUY!! :-)

Great story, Steve. Thanks for sharing. Agree 100%: as you are in the “small” things, so are you in the big things.

Best,
Mollie

]]> By: Kevin Stirtz http://www.stevecurtin.com/blog/2009/07/08/a-tale-of-two-twitties/comment-page-1/#comment-826 Kevin Stirtz Thu, 09 Jul 2009 18:34:03 +0000 http://www.stevecurtin.com/blog/?p=183#comment-826 Steve - great story and not surprising. Every time I contact Guy Kawasaki I get a personal reply. And I've heard the same from many others. If you look at how big his audience is, that's Amazing. Thanks for sharing your story. GK deserves all the positive press he can get! Kevin Steve – great story and not surprising. Every time I contact Guy Kawasaki I get a personal reply. And I’ve heard the same from many others. If you look at how big his audience is, that’s Amazing.

Thanks for sharing your story. GK deserves all the positive press he can get!

Kevin

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